Number Merge — Support

Welcome to the official support page for Number Match. We’re here to help you get the most out of the app and answer any questions you may have.

📩 Contact Us

If you need help, have a question, or want to share feedback, you can contact us anytime:

Email: cpapphaven@gmail.com

Frequently Asked Questions (FAQ)

How do I play?
Merge adjacent matching numbers to reach the target value. Tap two adjacent equal numbers to combine them. Plan moves to create higher numbers and reach the goal.
What are Daily Challenges?
Each day a new puzzle is generated. Complete it to earn rewards and challenge your logic skills.
Where is my data stored?
All game progress and local settings are stored on your device only. We do not upload your game data to our servers by default.
I found a bug — how do I report it?
Please email cpapphaven@gmail.com with device model, iOS version, and a short description. Screenshots are helpful.
Can I play offline?
Yes — core gameplay works offline. Ads require internet connectivity.

🔐 Privacy, Ads & Security

Important: Number Match still stores your data locally. However, because the app includes ads, the ad provider (Google/AdMob) may collect limited device and advertising data to deliver and improve ads.

What AdMob may collect

Google Mobile Ads may collect or use:

Device information (model, OS version)
Advertising identifiers (for example: IDFA on iOS)
General location information (city-level, not precise GPS) — only if your device settings allow
Interaction data with ads (e.g., impressions, clicks)

AdMob uses this information to deliver ads and (when enabled) to personalize ad content. This is governed by Google’s privacy policies; you can review Google’s privacy information on their official site.

Manage ad personalization

If you prefer not to receive personalized ads, you can turn off ad personalization or reset your advertising identifier using your device settings:

On iOS: go to Settings → Privacy & Security → Tracking and choose whether apps can request to track. You can also reset your Advertising Identifier in Settings → Privacy & Security → Apple Advertising (availability depends on OS version).

Note: exact menu names may vary by OS version and device model.

Firebase Analytics & Crash Reporting

We also use Firebase Analytics and Crashlytics to understand app usage and fix crashes. These services collect aggregate usage and crash data (device model, app version, crash stack traces) and are not used to build a personal profile tied to your identity.

Troubleshooting

If ads fail to load, please check your internet connection and try again. For persistent issues, send us logs and your device model via email.

Export & Feedback

If you want to export game data or request features, email us at cpapphaven@gmail.com. We read every message and appreciate feedback.